Introduction:
If you're encountering an empty real-time ad dashboard in TrackBee, it can be concerning. Typically, this issue arises due to a few common reasons. Understanding these can help you quickly resolve the problem.
Important Notice:
Without UTM Parameters, TrackBee's tracking will still be available at full capacity. However, it's important to note that these parameters are essential for the functionality of specific features, such as the real-time ad dashboard and profit calculator. The absence of UTM parameters means you will not be able to fully utilize these particular features, which rely on them for accurate data tracking and analysis.
Common Reasons for Missing Data
UTM Parameters Not Installed: If UTM parameters haven't been set up in your ad campaigns, the dashboard won't track data. Ensure these parameters are correctly implemented.
Click here for our full guide for setting up your UTM parameters.
No Registered Events: The dashboard requires event data from campaigns. If there haven't been any events (like clicks or conversions), no data will be shown.
Ad Account Not Connected: Ensure that your advertising account is properly linked to TrackBee. Without this connection, data cannot be fetched.
Click here for our full guide to connecting your Ad Account to TrackBee.
Need Further Assistance?
If you've checked these aspects and still face issues with your real-time dashboard, our support team is here to assist you. Don't hesitate to reach out for help in troubleshooting this issue.