Introduction
To keep your TrackBee Overview data accurate, it's important to maintain up-to-date access permissions for TrackBee within your Shopify store. When a "Shopify Access not up to Date" error occurs, TrackBee will alert you directly in your Overview dashboard. Make sure to troubleshoot this error by following these simple steps.
Note: If you experience any difficulties or complications during setup, please reach out to our trusty customer support team!
Understanding the Error
When Shopify updates its API or access requirements, existing app connections may need to be renewed. This error indicates that TrackBee's access permissions need to be updated to continue tracking your data properly. When this isn’t updated, it can result in the revenue of your store being attributed incorrectly.
How to Fix the Error
Step 1: Log in to Shopify
Open your preferred web browser and navigate to Shopify
Here you can log in, using your store credentials.
Within the option menu, navigate to your downloaded Apps
Now, open the TrackBee Connect App
Once the TrackBee Connect App is opened, a pop up will appear which will notify you about the update that can be performed
Make sure to follow the steps Shopify gives you to update this access
Step 2: Verify the Fix
If successful, you can redirect back to the TrackBee browser and open the Overview
Navigate to the "Shopify Access not up to Date" Error” and click on “Check Again”
This will allow you to check if you’ve troubleshoot the error
Completion
Congratulations! By following these steps you have made sure that your store data is properly synced with TrackBee, ensuring accurate revenue attribution and reporting.