When setting up the Google Conversion Booster in TrackBee, you might encounter the error “Could not retrieve ad account”. This means that TrackBee is unable to access your Google Ads account. This guide will help you understand why this error occurs and how to fix it.

This error indicates that:

• TrackBee cannot access your Google Ads account.

• You may have lost access to the Google Ads account.

• There might be issues with the connection between TrackBee and Google Ads.

Without proper access, TrackBee cannot synchronize data or manage your advertising campaigns effectively.

Follow these steps to ensure you have access to your Google Ads account and reconnect it with TrackBee:

1. Ensure You Have Access to the Google Ads Account:

• Log In to Google Ads:

• Go to Google Ads and sign in.

• Verify Account Access:

• Confirm that you can access the Google Ads account linked to TrackBee.

• If you cannot access it, contact the account administrator or Google support to regain access.

2. Reconnect Google Ads in TrackBee:

• Go to Your TrackBee Account:

• Log in to your TrackBee account.

• Navigate to Store Settings:

• Click on the Stores icon.

• Select the Store You Want to Edit:

• Click on the store associated with the Google Ads account.

• Disconnect the Current Google Ads Connection:

• Scroll down to the Google section.

• Click on “Disconnect” next to your current Google Ads connection.

• Reconnect Google Ads:

• Click on “Connect” next to Google.

• Authorize TrackBee to Access Your Google Ads Account:

• You will be redirected to a Google authorization page.

• Sign in with the Google account associated with your Google Ads.

• Grant the necessary permissions to allow TrackBee to access your Google Ads account.

• Select the Correct Google Ads Account:

• If you have multiple Google Ads accounts, ensure you select the correct one used for your campaigns.

3. Verify the Connection:

• Return to the Google Conversion Booster setup in TrackBee.

• Click on “Check Setup” to confirm that the error has been resolved.

4. Contact Support if the Issue Persists:

• If the error continues after following the above steps, please contact our support team for further assistance.

By ensuring you have access to your Google Ads account and reconnecting it in TrackBee, you can resolve the “Could not retrieve ad account” error and ensure accurate tracking and optimization of your ad campaigns.